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  1. Report a user or Wizard

    This would be very useful! And even better if we could report a user in return they should be able to report a Wizard who are rude to them. After being reported a third party should be able to look at the conversation and decide what should happen next

    21 votes
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    • why is there no option for forgot password

      simply put an option for people to reset their password

      20 votes
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      • Allow Wizards to rate people they help

        I've already had rude or uncaring people. I'm helping them for fun, when a guy tell me that he fixed his problem, the made the problem happen again and then didn't try the fix before complaining to me, then doesn't have time right now, that's fine, but it's hurting my motivation to come back to this site.

        It's early but it seems that users are unappreciative, which makes me not want to come back.

        20 votes
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          1 comment  ·  Admin →
        • TeamViewer QuickSupport

          It would be very useful if we could help users using TeamViewer QuickSupport. Allowing us to see what the problems is and show/guide the user how to solve it

          13 votes
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          • Notifications for new Questions and replies

            When some asks a new question and enter "Waiting For Wizard" section, we should be prompted by a little sound as well as a notification in the tab bar. This should be the same for "In support" replies, this would help us do other things while waiting for the person to answer us.

            12 votes
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            • 10 votes
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              • Rename or move the "Close" button

                I keep hitting it thinking it will close the chat allowing me to see the whole screen. As a UI/UX designer, this makes me rage as hard as you can imagine. I already have a low score thanks to this horrible design decision

                7 votes
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                • Confirm closure

                  I was helping a user and changing the title and I knocked the close case rather frustrated because I didn't do it intentionally.

                  So I thought

                  7 votes
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                  • Wizard rating info based on weekly totals

                    Currently our # of resolved issues, resolved rate & rank are based on our lifetime totals. Request the option to perform the calculations with our weekly totals. With the ability to switch back & forth.

                    5 votes
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                    • Create a Tech Wizard "sandbox"

                      A sandbox could allow Tech Wizards to see the Wiz experience from the user side. It could also be used to train new Tech Wizards before being unleashed into the real world.

                      4 votes
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                      • Make it an app

                        Make it an app asap for us whizzards because the Web version is awful..

                        4 votes
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                        • 4 votes
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                          • Allow Wizard to undo close chat

                            I keep accidentally hitting it and have other situations where there are things I could add

                            3 votes
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                            • Dispute a user saying no to was this Wizard Helpful

                              Dispute a user saying no to was this Wizard Helpful.

                              I have had a few people that have said I have not helped them to Wiz when they said that I have helped them before I closed issue. It's annoying because I lose Wizdom points and my time.

                              3 votes
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                              • User reputation rating

                                I think it would be good to be able to rate users so that when I am selecting people to assist I can see if they will be hard to work with or not.available reputations should be:Vile,poor,decent,good,great,amazing

                                1 vote
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                                • Request

                                  Hello, I'd so glad to know there is a plan to land a Mobile app for Tech Wizards?

                                  1 vote
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                                  • Bug Found!

                                    Hi. I have found a bug in your system. When I try type, the textbox goes higher and higher for some unknown reason...

                                    1 vote
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                                    • Make the conversations with unread easier to identify

                                      you could put a symbol of some sort or make the conversation glow blue or something, something to let me know that someone I am helping has responded

                                      1 vote
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                                        1 comment  ·  Admin →
                                      • Better Awaiting Confirmation system

                                        The system currently in place isnt very useful as people leave the app before rating the wizard, therefor most of the chats dont get rated

                                        1 vote
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                                        • The ability to see if the user has read the message

                                          Allow tech wizards to know if the user has read our messages, that way we can work out whether we're being ignored and then can close the issue without any additional time wasted.

                                          1 vote
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